Read the current offer
Platform plans, domain terms and individual service agreements cover different purchases. Availability and checkout mode matter as much as the displayed price.
- Review the selected plan or service, period and currency before proceeding.
- If checkout is unavailable, do not assume that the service is active or paid.
Keep currencies and balances separate
An organization balance retains its recorded currency. A display conversion is not an executed currency exchange, a new balance or proof that every catalogue currency can be used at checkout.
- Check the currency on the actual quote, balance and invoice.
- Inspect the recorded payment or order status before retrying an uncertain request.
Invoices and changes
A paid transaction, complimentary access and contribution recognition are separate records. Cancellation, refund and service termination can have different outcomes; use the available controls and the terms of the specific purchase.
- Open the relevant invoice or subscription record in Billing.
- For an unclear status, contact support with the order/invoice reference rather than sending card details.